Information collected
When you submit a form, call, or email Tech Agent, we receive the contact details, organization information, device or location details, and message content you choose to provide. Our hosting provider may also process standard technical request logs needed to operate, protect, and troubleshoot the website.
How it is used
Tech Agent uses inquiry information to respond, provide requested IT services or support, route the request to the appropriate contact, plan next steps, prevent abuse, and maintain appropriate business records. Consultation submitters receive a brief confirmation email.
Storage and access
Website form submissions are processed using Firebase and Google Cloud services and generate email notifications to Tech Agent. Access is limited to authorized personnel and service providers supporting these systems. Requests are retained only as long as reasonably necessary to respond, provide support, protect the service, and meet legitimate business-record requirements.
If approved analytics is enabled, the site records privacy-safe interaction events such as form completion and link clicks. Form descriptions, support issues, email addresses, and telephone numbers are not sent to analytics.
Information not to submit
Do not submit passwords, payment-card information, reusable remote-access codes, or unnecessary private client data. For remote support, use only a technician-issued one-time invitation after you initiate the request.
Questions
Call 213-232-8324 or email info@techagentmsp.com with privacy questions.